Operations

General insights into operations for businesses.

Problem Solver Blueprint: Myths That Hold People Back from Smart, Simple Solutions

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Problem Solver Blueprint Myths create blind spots.In business, simplicity has a branding problem. It’s often misunderstood as naive, risky, or lightweight. These myths stall teams and slow execution. Let’s break them and replace them with truth. 1. Myth: “If it were that simple, we’d already be doing it.” Assumption: Obvious ideas must be wrong or … Read more

Problem Solver Blueprint: Common Pitfalls (and How to Avoid Them)

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Simplicity is not what most people think it is.People assume “simple” means “easy.” Or worse, “basic.” So they chase clever strategies, build bloated systems, and burn out in the name of optimization. That’s the trap. Let’s break down the biggest pitfalls in simplification work and how to actually simplify with intelligence through a Problem Solver … Read more

Training Optimization Plan: Best Practices to Prepare to Work With a Training Specialist

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Why a Training Operations Plan Matters:Effective training starts before the first session. Here’s how to set the stage for success. 1. Get Clear on the Outcome for Your Training Optimization Plan Problem: Training fails when there’s no clear target.Analysis: “Better communication” is vague. “Reduce escalations by 20%” is actionable.Fix: Define clear, business-aligned goals before you … Read more

Training Optimization Plan: Myths That Hold People Back from Effective Training

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Why a Training Optimization Plan Matters:Training myths cause companies to under-invest, misdirect efforts, or just plain give up. Let’s bust the top ones. 1. “People just need more information.” Assumption: More knowledge = better performance.Shift: Knowledge alone doesn’t drive behavior.Solution: Focus on application, feedback loops, and coaching as part of the learning journey in your … Read more

Training Optimization Plan: Common Pitfalls (and How to Avoid Them)

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Why a Training Optimization Plan Matters:Training should empower teams, but too often, it falls flat. Here’s why, and how to fix it. 1. Mistaking Information for Transformation Problem: Most training programs focus on delivering content, not changing behavior.Analysis: Learning is not just about knowing, it’s about doing. When training stops at PowerPoints, it doesn’t translate … Read more

Process Optimization Plan: Myths That Hold Teams Back

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Process Optimization Plans for operational excellence isn’t reserved for giant enterprises. But myths about complexity, cost, and “not having time” hold teams back. Let’s challenge those. Myth #1: “We’re Too Small for a Process Optimization” Plan Assumption: Only big companies need systems. Shift: Small teams benefit even more from clear processes, they prevent burnout and … Read more

Process Optimization Plan: Common Pitfalls (and How to Avoid Them)

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A Process Optimization Plan is often misunderstood as just “cleaning things up.” In reality, it’s a strategic lever for growth. Yet most teams fall into the same traps when trying to improve operations. Let’s unpack those pitfalls and how to fix them. Pitfall #1: Solving Symptoms, Not Systems Problem: Teams often jump to fixing the … Read more

Customer Success Plan: Best Practices to Prepare

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The best Customer Success Plans are collaborative. When you’re ready to engage deeply, we can move faster and go further. Here’s how to prepare for a successful partnership. 1. Know Your Ideal Customer Outcomes Problem: Teams often don’t define what “success” looks like for their clients. Analysis: If you can’t articulate the outcomes your clients … Read more